Cancellation and Refund
Watertech Cancellation and Refund Policy Thank you for choosing [Your Watertech Firm Name] for your water treatment and sewage treatment needs.
We understand that circumstances may arise, requiring you to cancel our services.
This Cancellation and Refund Policy outlines our procedures for cancellations and refunds.
**1. Cancellation Policy:** 1.1 **Cancellation by Customer:** Customers may request the cancellation of our services by contacting our customer service team at [email protected].
The request must include relevant details such as the service order number, reason for cancellation, and any supporting documentation.
1.2 **Cancellation Fees:** Depending on the timing of the cancellation and the nature of the services provided, cancellation fees may apply.
These fees will be communicated to the customer at the time of service agreement or upon request.
1.3 **Cancellation by Watertech:** We reserve the right to cancel services in situations where we are unable to fulfill the agreed-upon scope of work due to unforeseen circumstances, technical limitations, or other valid reasons. In such cases, we will notify the customer promptly and discuss alternative solutions.
**2. Refund Policy:**
2.1 **Refund Eligibility:** Refunds are considered on a case-by-case basis. Customers may be eligible for a refund under the following circumstances: - Services were canceled in accordance with our cancellation policy. - Watertech failed to deliver the agreed-upon services. - Other circumstances as determined by Watertech.
2.2 **Refund Process:** Customers seeking a refund should contact our customer service team at [email protected].
The refund request must include relevant details such as the service order number, a description of the issue, and any supporting documentation. 2.3 **Refund Timeframe:** Refunds, when approved, will be processed within a reasonable timeframe. The processing time may vary depending on the payment method used, and customers will be notified of the expected timeline. 2.4 **Refund Method:** Refunds will be issued using the same payment method used for the original transaction unless otherwise agreed upon by Watertech and the customer. **3. Contact Us:** If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at [email protected]. By engaging in our services, you acknowledge and agree to abide by the terms outlined in this Cancellation and Refund Policy. Thank you for choosing Watertech